Spike Technologies builds Voice AI agents purpose-built for physical therapy (PT) clinics, automating complex administrative workflows: from insurance verification and prior authorizations to scheduling and claim-denial management. Our platform seamlessly connects with clinic EMR systems to streamline operations end-to-end.

With 98% accuracy, 25× engagement growth, and adoption by 100+ healthcare organizations, Spike is redefining how PT clinics operate through intelligent, human-centered automation.

We’re looking for a Product Success Manager with deep PT operations and EMR experience to bridge the gap between our customers and product teams. You’ll play a key role in shaping the evolution of Spike’s AI products, ensuring our Voice AI agents (like Lucy for back-office tasks and Marcus for front-desk operations) deliver measurable, lasting impact.

Responsibilities:

• Drive product adoption and value by deeply understanding clinic workflows, EMR configurations, and integration points that impact day-to-day operations.
• Partner with clinics and internal teams to identify friction within EMR-linked workflows and translate those insights into actionable product improvements.
• Monitor key metrics (product usage, automation success, engagement, and retention) to ensure sustained value delivery and growth.
• Lead change management initiatives, helping PT teams integrate AI and digital tools into their existing systems confidently and effectively.

Qualifications:

• Experience with EMR systems (WebPT, Raintree, Clinicient, or similar) and a strong understanding of how they support PT operations.
• Practical experience in a U.S. physical therapy setting — ideally as a PT, clinic manager, or operations leader.
• Solid grasp of payer processes, prior authorization workflows, reimbursement models, and denial management.
• Proven ability to translate operational pain points into product opportunities.
• Comfort working with AI-driven tools, understanding data outputs, and teaching others to optimize automation in clinical workflows.
• Excellent communication and relationship-building skills, with a knack for turning feedback into innovation.

What we offer:

• Competitive salary
• Stock options package with a significant upside
• Fully remote opportunity (offices in Vilnius, Lithuania and Palo Alto, CA)
• Dynamic growth: dive into AI and Data tech, seizing high-growth opportunities with cutting-edge projects.
• Collaboration with a mission-driven team, including data scientists, engineers, and healthcare innovators from Bloomberg, OneMedical (Amazon), and Google.
• Solid backing: enjoy stability and ample resources for success, supported by reputable venture capitalists.

At Spike Technologies, diversity is celebrated, and inclusion is our priority. We welcome applicants from all backgrounds to join our innovative team and contribute to our inclusive culture.

Sounds like you? Let's talk.