Legal Karma is on a mission to democratize access to access to law by helping financial institutions become the natural providers of legal needs in the US. If you're looking for an opportunity to get in on a company early and work for a for-profit that feels like a non-profit, look no further!

We're looking for someone to join our existing Customer Success team and work on managing the end-to-end implementation process for our credit union partners. This job is fully remote. The right candidate will be able to collaborate closely with the team and work independently to ensure smooth onboarding, maintain clear communication, and guarantee all tasks and deadlines are met with precision.

Benefits: Competitive compensation to match experience and stock plans. All W-2 Legal Karma employees get generous PTO and our favorite perk: unlimited professional development books.

What the job is:

• Manage and execute the entire implementation process for new credit union partners
• Maintain detailed records of each implementation's status, including blockers and next steps
• Ensure timely responses to all partner communications and inquiries
• Organize the team around deadlines and deliverables, ensuring nothing falls through the cracks
• Collaborate with the customer success manager and support team to ensure a cohesive partner experience
• Develop and maintain comprehensive documentation for implementation processes and best practices
• Use project management and CRM tools to track and report on implementation progress

Who you are:

• Ready to learn. You have proven experience in B2B customer success or implementation roles, preferably in a tech-related field. You're eager to expand your knowledge in the legal tech domain.
• Excellent communication. You are concise and know how to speak with senior leadership. You have exceptional written and verbal communication skills, able to translate complex technical concepts for non-technical audiences.
• Domain expertise. You're proficient with standard corporate productivity tools, including PM systems (e.g., Jira, Salesforce). You have a strong technical acumen with an understanding of concepts such as DNS records, APIs, server endpoints, and firewalls/whitelisting.
• You are coachable. Legal Karma believes in growing you as a professional and as a human. To work with our team, you must be coachable and focused on self-improvement. You have a problem-solving mindset and the ability to anticipate and address potential issues proactively.
• Organized and detail-oriented. You have exceptional organizational skills with a strong attention to detail. You can manage multiple projects simultaneously while maintaining high-quality standards.
• Customer-centric. You have a passion for helping partners succeed and a deep commitment to customer satisfaction.

Legal Karma Inc. is an equal-opportunity employer. We believe diversity and respect are key components in developing products that benefit us all.