National Account Manager – Infant Formula (E-Commerce & HCP Channels)

Position Overview:

We are seeking a proactive and versatile National Account Manager to lead our sales and channel development efforts at Milk Care Co. This role will be responsible for launching and scaling our hypoallergenic infant formula business through both digital channels and healthcare provider (HCP) referrals.

You will build commercial operations from the ground up—managing supplier accounts, growing online sales, and cultivating trusted relationships with pediatric clinics, dietitians, and lactation consultants. As an early team member, you'll help shape how we bring allergy-friendly formulas to families who need them most.

Key Responsibilities:

· Source and manage relationships with wholesale/DME suppliers for formula procurement and fulfillment

· Identify and engage HCPs (e.g., pediatricians, dietitians, lactation consultants) and clinics to drive formula referrals and sampling programs

· Oversee daily commercial operations across e-commerce, inventory, logistics, and customer support

· Collaborate with founders to set pricing, bundling, and channel-specific growth strategies

· Represent Milk Care Co. at pediatric and nutrition-focused conferences and events

· Build and execute outreach and education campaigns tailored to HCP partners

· Maintain and analyze sales data across B2C and B2B2C pipelines to optimize performance

Basic Qualifications:

· 7+ years in account management, business development, or commercial operations

· Demonstrated experience in healthcare, nutrition, or regulated consumer goods

· Familiarity with reimbursement workflows in healthcare or DME settings (e.g., insurance verification, HCPCS coding, payer documentation)

· Strong interpersonal and communication skills, with comfort selling to both clinical and commercial audiences

· Highly organized and resourceful; thrives in a startup or build-from-scratch environment

· Passion for maternal/infant health, allergy care, or consumer health innovation

Preferred Qualifications:

· Existing network in pediatric, dietitian, or perinatal care communities

· Familiarity with DTC platforms and CRM tools

· Experience with insurance workflows or product reimbursement processes

· Prior work with DME wholesalers or healthcare channel distributors

If you are seeking a dynamic environment to build your career with us, please send your resume to: shirley@harmonybabynutrition.com. Review of applications and shortlisting will start on 9^th May 2025 until the post is filled.

Harmony is Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.