We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective.

Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

As a Senior UX Researcher, you will build ongoing user empathy within the product team, influencing design and product decisions throughout the development cycle. You’ll help generate rich insights to uncover and understand product opportunities and risks via hands-on research, but also be accountable for designing and implementing one or more strategic research programs to ensure insight generation is scalable, sustainable and impactful.

What you will be doing:

• Lead and conduct generative and evaluative research to inform product strategy, design decisions, and roadmap prioritization.

• Measure the impact of research by tracking how insights influence product direction and outcomes.

• Partner with data science, customer success, and support teams to triangulate insights from multiple data sources.

• Partner closely with product managers, designers, and engineers to integrate user insights throughout the product development lifecycle.

• Identify high-impact research opportunities and determine the most appropriate methods to address them, balancing speed, rigor, and business needs.

• Design and implement scalable research programs and frameworks that drive continuous user understanding across teams.

• Develop deep domain expertise in key user personas, workflows, and pain points within our two-side marketplace (customers and test participants).

• Communicate research findings with clarity and influence—creating artifacts, presentations, and narratives that inspire action across cross-functional stakeholders.

• Mentor and coach other researchers and team members in research best practices and methodologies.

• Advocate for research operations and infrastructure improvements to increase research quality and efficiency.

• Drive alignment around user needs and behaviors through workshops, journey maps, personas, and other research deliverables.

• Foster a culture of curiosity, empathy, and evidence-based decision making within the product organization.

What we are looking for:

• 8+ years of relevant experience, or equivalent practical expertise, with a strong foundation in UX research.

• Mastery of a wide range of research methods across discovery, evaluation, and validation phases.

• Excellent communication and facilitation skills, with the ability to lead workshops and influence through storytelling.

• Strong sense of ownership—able to independently scope, prioritize, and drive impactful research.

• Collaborative mindset with experience working closely across product, design, and engineering teams.

• Comfortable navigating ambiguity and adapting in fast-paced, evolving environments.

• A mix of curiosity, intuition, and rigor—a passion for uncovering user needs and shaping product direction.

• Based in London, Edinburgh or Barcelona (though we’re open to candidates working remotely from anywhere in the UK or Spain).

• Bonus: Experience in B2B SaaS or enterprise software contexts.

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that some groups are less likely to apply unless they meet every qualification. We know diverse perspectives foster innovation and we’re committed to building a team that represents a variety of backgrounds, experiences, and skills.

The Team

We are a cross-disciplinary group made up of writers, designers and researchers. Our team works closely with engineers, data scientists, product managers and other specialties to design and build the platform our customers rely on for human insight in their own design process.

We are a globally distributed team, although many of us live near to company offices and choose to work in-person if we want to - those locations include Vancouver, Edinburgh, Barcelona and Paris. Our office spaces have been designed to support the kind of activities like workshops or design critiques and these spaces are connected seamlessly to our colleagues around the world via Zoom rooms.

We’re collaborative by nature, user-centered (we practice what we preach) and passionate about crafting and delivering exceptional product experiences that make an impact.

Accommodations

At UserTesting, we are committed to providing inclusive and accessible experiences for our candidates. If you require any accommodations or adjustments to fully participate in the interview process, please reach out to talentexperience@usertesting.com.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.