About Us
We’re UserTesting, a leader in human insights. We believe the path to human understanding—and great experiences—starts with seeing and hearing how someone engages with the world around them. At UserTesting, you’ll help organizations discover the human side of business—transforming how they work, collaborate, and innovate. That’s how we enable companies to connect with their audiences in a way that’s uniquely and intentionally human.

Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting helps organizations accelerate growth, reduce costs, and close the experience gap. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come help us build the engine for human understanding.

The Opportunity
We’re looking for a service-driven and detail-oriented Workday Analyst to support our People Team and cross-functional partners. You'll play a key role in maintaining the reliability, security, and performance of Workday, with a focus on Recruiting, HCM, Absence, Learning, and more. This is a hands-on role ideal for a systems thinker who’s excited to solve Tier I tickets, empower stakeholders, and help scale our people systems as we grow.

The Team
You’ll join our dynamic People Team, working closely with Talent Acquisition, HR Operations, and IT. Our team is remote-first and collaborative, with members across the US. We’re focused on building a thoughtful employee experience, supported by scalable tools and processes.

What we’re looking for

• Deep experience with Workday, especially Recruiting, HCM, Absence, Learning, and Security

• Hands-on expertise triaging and resolving Tier I HRIS tickets using tools like Jira or ServiceNow

• Strong configuration knowledge across business processes, condition rules, calculated fields, and EIBs

• Experience managing security groups and role-based permissions in Workday

• Familiarity with audit protocols and SOX-compliant system practices

• Ability to analyze ticket trends and recommend scalable improvements

• Strong communication and documentation skills—comfortable enabling stakeholders

• A proactive approach to continuous learning and user training

• Comfortable with ambiguity and adaptable in a fast-paced, evolving environment

• Bonus: Workday Pro Certification (Recruiting, HCM, or Security) and/or experience in a high-growth tech or SaaS company

Don’t meet every single requirement but excited about the role?
We encourage you to apply! Research shows that some people are less likely to apply unless they meet every requirement, but you might be just the right candidate for this or other roles. We’re committed to building a diverse team with a range of backgrounds, experiences, and perspectives.

Application Process

Meet with a Recruiter

Meet the Hiring Manager

Participate in a Skill Interview and Stakeholder Interview

Offer Stage

Accommodations
At UserTesting, we’re committed to providing inclusive and accessible experiences for all candidates. If you need accommodations or adjustments during the interview process, please contact us at: talentexperience@usertesting.com. If you’d like to speak to someone directly, just let us know.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.