The Opportunity

As a Solutions Consultant at UserTesting, you’ll be a strategic partner to both prospective and existing customers—bringing technical know-how, a consultative mindset, and deep product knowledge to recommend tailored solutions that solve real business challenges and drive measurable impact.

You'll act as a trusted advisor, collaborating across sales, customer success, product, and services teams to showcase the power of UserTesting in action and deliver compelling customer experiences that convert interest into long-term value.

The Team

You’ll be joining a high-performing, collaborative Solutions Consulting team that partners closely with Enterprise Sales Directors, Account Executives, and Customer Success Managers. Although geographically dispersed, the team is united by a mission to unlock customer value through thoughtful, human-centered solutions.

What We’re Looking For

We’re looking for someone who thrives on solving complex problems, values collaboration, and is driven by the impact of customer insight. You’ll thrive in this role if you have:

• Extensive experience in a customer-facing or consultative role such as Solutions Consultant, Solutions Engineer, or similar

• A consultative mindset with confidence engaging stakeholders from C-Suite to practitioner level

• Excellent analytical and problem-solving abilities

• Strong storytelling and communication skills to clearly articulate business value

• Experience delivering impactful product demonstrations

• Solid understanding of customer experience (CX) research and methodologies

• Familiarity with SaaS platforms and enthusiasm for digital experience technology

• Ability to manage multiple priorities with a results-driven approach

• A collaborative nature and experience supporting sales strategies

• Fluency in both written and spoken English and French

• This is a hybrid role, requiring 2 days per week in our Paris office.

Don’t meet every single requirement but excited about the role?
We encourage you to apply! Research shows that certain demographics are less likely to apply unless they meet 100% of the requirements. You may be just the right candidate for this or other roles. We know that diverse perspectives foster innovation, and we’re committed to building a team that includes a variety of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter

• Meet the Hiring Manager

• Participate in a Skill Interview and Stakeholder Interview

• Offer Stage

Accommodations

At UserTesting, we are committed to providing more inclusive and accessible experiences for all candidates. If you require accommodations or have specific requests to tailor our interview process to better suit your needs, please contact us at: talentexperience@usertesting.com. Prefer to speak to someone directly? Please ask—we’re here to help.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.