About Us
We’re UserTesting, a leader in human insights; we believe the path to human understanding and great experiences starts with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business—transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally, human.

Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and enables organizations to close the experience gap. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity
We’re looking for a UX Research Consultant to join us on a 6-month contract. In this role, you’ll deliver expert research consultations to our Premier customers—empowering them to confidently navigate research challenges and make data-informed decisions.

You’ll apply your deep UX research expertise to conduct one-on-one Power Sessions, offering guidance on methods, test design, and actionable next steps. You’ll also support our internal teams in maximizing Premier value for our customers.

The Team
You’ll be part of the Premier Services team, a group of experienced research consultants and strategists based across multiple locations. The team’s mission is to help our customers elevate the impact of their research and get the most out of the UserTesting platform. We partner closely with Customer Success, Support, and Product teams to deliver a seamless, human-centered experience.

What We’re Looking For

• Deep knowledge of UX research methods and data analysis techniques

• Experience applying a variety of user-centered research approaches

• Comfortable synthesizing customer needs and providing clear, actionable research advice

• Skilled communicator with a consultative, customer-facing mindset

• Confident working independently and managing your own time

• Familiarity with the UserTesting platform is a strong plus

• Experience providing consultative research services is highly valued

• Bachelor’s or Master’s degree in a related field (e.g. Human-Computer Interaction, Psychology, Sociology, Interface Design, or Computer Science)

• Extensive experience (3+ years) in UX research, analysis, or a related role

Don’t meet every single requirement but excited about the role?
We encourage you to apply! Research shows that certain demographics are less likely to apply unless they meet 100% of the qualifications. You might be just the right candidate for this or other roles. We know that diverse perspectives fuel innovation, and we’re committed to building a team that reflects a wide range of backgrounds, experiences, and skills.

Application Process

Meet with a Recruiter

Meet the Hiring Manager

Participate in a Skill Interview and Stakeholder Interview

Offer Stage

Accommodations
At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy and valuing diverse perspectives, which we believe are essential to creating exceptional experiences for everyone. If you require any accommodations or have specific requests about how we can tailor the interview process to better suit your needs, please contact us at: talentexperience@usertesting.com. If you need to speak to someone, just ask!

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.