Senior Legal Program Manager
EnjoyHQ
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
What You’ll Do
Program & Process Ownership
- Own end-to-end contract operations—including intake, triage, lifecycle management, and reporting
- Build and optimize legal systems (e.g., CLM, eSignature, legal intake) to drive transparency and efficiency
- Implement cross-functional automation and standardization across legal-adjacent tools and workflows
- Manage equity operations in partnership with Finance and outside counsel—owning accuracy in Carta, supporting board consents, and ensuring audit readiness
- Translate equity processes into scalable workflows aligned with private equity governance standards
- Develop dashboards and metrics that measure legal performance (cycle time, equity throughput, intake trends)
- Lead operational initiatives including playbook refreshes, tool rollouts, and knowledgebase expansion
- Identify bottlenecks and proactively design solutions that align legal operations with company goals
- Act as a first-line legal liaison to GTM Operations, Finance and the People teams
- Drive clarity around legal touchpoints and process ownership across the business
- Train internal teams and support adoption of legal tooling and self-service resources
- 6–9 years in legal operations, paralegal, or program/project management roles at high-growth companies
- Deep experience managing legal and commercial workflows at scale, including cross-functional coordination
- Prior ownership of equity administration and corporate governance workflows in a private equity environment
- Strong project management capabilities; certifications (e.g., PMP, Lean Six Sigma) a plus
- Confident communicator with strong organizational and problem-solving skills
- SaaS or B2B tech company experience strongly preferred
Compensation offered will be based on a variety of factors including qualifications, experience, and skills. We are committed to pay equity and regularly review compensation practices in line with the market and our compensation philosophy.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.